Return Policy

1. Eligibility for Returns:

   • The request to return the Items must be made within 1 day from the date of delivery.
   • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items:

   • Perishable goods such as food and flowers.
   • Personal care items such as beauty products.
   • Customized or personalized items.

3. Return Process:

   • To initiate a return, please contact our customer support team at support@chinarcart.com or call us at 8491039023 with your order number and the reason for the return.
   • Our team will guide you through the return process and provide you with a return shipping address.

4. Refunds:

   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

5. Shipping Costs:

   • Customers are responsible for paying the return shipping costs unless the item was damaged or incorrect.
   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges:

   • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@chinarcart.com.

7. Changes to the Policy:

   • chinarcart.com reserves the right to modify or update this return policy at any time. Customers are advised to review the policy regularly.

For any queries related to returns, please contact our customer support team.