Refund Policy

At Chinarcart, we strive to ensure your complete satisfaction with your purchases. If, for any reason, you are not entirely satisfied with your order, we're here to assist you with our straightforward refund policy.

1. Eligibility for Refunds

To be eligible for a refund, your request must meet the following criteria:

The request for a refund must be made within 1 days from the date of receiving your order.
The item(s) must be in their original, unused condition and in the same packaging as you received them.
Customized or personalized items are not eligible for a refund unless they are damaged or defective upon arrival.

2. Non-Refundable Items

Certain items are non-refundable:

Perishable goods, such as food items.
Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.

3. Refund Process

To initiate a refund, please follow these steps:

Contact our customer support team at [+91 8491039023] to request a refund. Please provide your order number and a detailed reason for the refund request.
Once your request is reviewed and approved, you will receive instructions on how to return the item.
You are responsible for return shipping costs, except in cases where the return is due to our error or if the item is defective or damaged.
Upon receiving the returned item, we will inspect it and notify you regarding the status of your refund.

If the refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 3 business days.

4. Late or Missing Refunds

If you have not received your refund within the specified time frame, please check with your bank or credit card company. It may take some time for the refund to be officially posted. If you have done this and still have not received your refund, please contact us for further assistance.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please don't hesitate to contact us. Our dedicated customer support team is here to assist you with any inquiries or issues you may have.

Cancellation Policy

1. Order Cancellation by Customer:

   • Customers can cancel their orders within 24 hours of placing them. After this period, cancellations may not be accepted.
   • To cancel an order, please contact our customer support team at support@chinarcart.com or call us at 8491039023 with your order number.

2. Order Cancellation by chinarcart.com:

   • We reserve the right to cancel an order if it is found to be in violation of our terms and conditions or if the product is out of stock. Customers will be notified immediately, and a full refund will be processed.

3. Refund Process:

   • For orders canceled within 24 hours, a full refund will be processed to the original method of payment within 7-10 business days.
   • For cancellations made after 24 hours, refunds will be subject to the return policy guidelines.

4. No Cancellation Policy on Certain Products:

   • Orders for perishable goods, special orders, or customized products cannot be canceled once confirmed.

5. Changes to the Policy:

   • chinarcart.com reserves the right to modify or update this cancellation policy at any time. Customers are advised to review the policy regularly.

For any queries related to order cancellations, please contact our customer support team.

Last Updated

This Refund Policy was last updated on 28-07-2024. Any updates or changes to our policy will be reflected here.

We appreciate your trust in Chinarcart, and we're committed to providing you with a hassle-free and customer-centric refund process.